We offer international delivery to supported destinations. We do not currently ship to Russia. Availability may also be limited where carriers, sanctions, import controls, local law, or safety conditions prevent delivery. Any restriction identified during checkout or order review will take priority.
Orders may be sent by UPS, USPS, Aramex, or a national postal operator, depending on the destination and service selected. Standard and express options are offered where available.
United States: Shipping is USD 25. Estimated transit after dispatch is 15–21 business days with standard delivery or approximately 7 business days with express delivery.
Other supported destinations: Shipping is USD 20. Estimated transit after dispatch is 15–21 business days with standard delivery or approximately 7 business days with express delivery.
The final service and price displayed at checkout apply. Transit times are estimates, not guarantees, and do not include order processing or time held by customs. Remote destinations may require additional time.
When your order leaves us, we will email a dispatch confirmation with the available tracking details. Shipments are tracked and insured. Please allow time for the carrier’s tracking page to update after the first scan.
International orders are normally delivered on a DAP/DDU basis. Unless checkout expressly states otherwise, the recipient is responsible for import duties, taxes, customs clearance charges, brokerage fees, and any local handling costs charged on arrival. NINO SEPO cannot accurately estimate these amounts because they are set by the destination authorities.
Customs inspections may delay delivery. If a recipient refuses a shipment or does not pay required import charges, any refund will be handled only after the parcel is returned and inspected, and may exclude costs that NINO SEPO cannot recover, to the extent permitted by applicable law.
Please enter a complete and accurate address, telephone number, and email at checkout. Shipping addresses cannot normally be changed after purchase because orders enter processing promptly. Delivery to PO boxes, hotels, forwarding services, or other temporary addresses depends on carrier acceptance and remains at the customer’s risk. Contact Customer Care immediately if you notice an error; we will help where possible but cannot guarantee a change.
An order is treated as delivered when the carrier records delivery at the supplied address, subject to rights that cannot legally be excluded. A signature is not normally required. If delivery is unsuccessful, the carrier may attempt redelivery and may then hold the parcel for collection or storage. The customer is responsible for following tracking updates and responding to carrier notices.
Weather, customs, strikes, transportation disruption, public emergencies, and other events outside our reasonable control may affect delivery. If tracking has not progressed or a parcel appears lost, contact Customer Care. A refund for a confirmed lost shipment is normally considered after 4 weeks, once carrier enquiries and insurance procedures are complete.
If a parcel or item arrives damaged, keep all packaging, photograph the parcel and item, and contact us within 3 calendar days of delivery. We may ask for further evidence so that we can arrange an appropriate replacement, repair, or refund.
Contact us through the Contact page and include your order number and purchaser’s name. We normally reply within 2 business days.
