For eligible change-of-mind returns, contact us within 14 calendar days after you—or a person nominated by you other than the carrier—receives the goods. This period reflects the statutory distance-selling period that generally applies in Georgia and may also apply in other markets. If local law grants a longer or additional right, that law will apply.
After receiving return instructions, send the item back without undue delay and, where permitted by law, within 7 calendar days of authorization. There is no extended holiday return period unless announced separately in writing.
To qualify for a voluntary return, the item must be unworn, unused, unaltered, and in its original condition, with all original packaging, labels, accessories, and security or hygiene seals intact. You may inspect an item only as reasonably necessary to establish its nature, characteristics, and fit.
A set or bundle may be returned in part only when the returned piece was separately priced and remains independently eligible. Otherwise, contact Customer Care before sending anything.
Do not send returns to an address found elsewhere or mark a parcel in a way that creates avoidable import charges. The sender remains responsible for the parcel until it is received, except where NINO SEPO arranged the return service.
For a voluntary change-of-mind return, the customer pays return shipping. For an authorized return of a damaged, defective, or incorrect item, NINO SEPO will provide or reimburse reasonable return shipping as instructed. Import duties and taxes paid to authorities are not refundable by NINO SEPO; you may need to request repayment directly from the relevant authority. Any avoidable customs or storage charge caused by incorrect return documentation may be deducted only where lawful.
Returned items are inspected for condition, wear, completeness, and compliance with this policy. If approved, the item price and the original shipping charge paid to NINO SEPO will be refunded to the original payment method, unless another method is required by law or agreed with you. We do not apply a diminished-value deduction to an approved return; an item that fails the eligibility conditions may instead be rejected.
We will instruct an approved refund without undue delay and within the deadline required by applicable law. Your bank or payment provider may take additional time to display the credit. If a return is rejected, we will explain why and may arrange redelivery at the customer’s cost.
We do not offer direct exchanges for a different style or size. Return the eligible item and place a new order. Stock is not reserved while a return is in transit. A replacement for a confirmed damaged, defective, or incorrect item is a remedy rather than a standard exchange and is subject to availability. A replacement item is not eligible for a further voluntary return, without affecting mandatory rights or rights relating to defects.
Contact us within 3 calendar days of delivery with photographs of the item and packaging. Depending on the assessment and applicable law, we may offer repair, replacement, price reduction, or refund. A manufacturing defect is a failure in materials or construction under normal use; ordinary plating wear, scratches, bending, chemical or water exposure, accidental damage, improper storage, and natural handmade variation are not normally manufacturing defects.
Orders enter processing promptly and cannot normally be cancelled once placed. Made-to-order, personalized, and pre-order items cannot normally be cancelled after work or allocation begins. This does not restrict any statutory cancellation or withdrawal right that applies to your purchase.
